Frequently Asked Questions

Dextego empowers people, teams, and leaders to thrive by delivering intelligent, personalized coaching at scale. We believe coaching should be a right, not a privilege, accessible to everyone, everywhere, at every moment of need. By blending behavioral science, predictive analytics, and AI, Dextego unlocks the full potential of individuals, fueling continuous growth and transforming how organizations learn, lead, and perform.

While ChatGPT is a powerful general-purpose AI, Dextego is built specifically for personalized coaching and performance improvement.

Dextego adapts to your communication style, your strengths and blind spots, and your buyer's psychographics, providing guidance tailored to real conversations and real deals. It recognizes performance patterns over time and continuously recalibrates coaching as you evolve.

Unlike ChatGPT's text-first design, Dextego uses video and behavioral analysis to understand communication nuances beyond words. It also introduces a coachability score that reflects commitment to growth and can be shared with employers.

And Dextego isn't just a tool. It's a coaching ecosystem that connects users through mentorship and shared learning, turning individual improvement into collective growth.

Dextego goes beyond static training and surface-level coaching by delivering experiential, adaptive learning aligned with your team's ICP, sales methodologies, best practices, internal and external buyer level data, CRM etc.

Unlike traditional enablement platforms, Dextego combines coaching, realistic pitch practice, and real-time feedback into one interactive system. Its AI is trained in 200+ years of proven sales and leadership expertise from the world's best sellers and enriched with your company's unique knowledge, allowing it to deliver personalized guidance at the exact moment it's needed.

The result is coaching that translates to real skills while selling, scales across teams, adapts to every deal stage, and improves with every interaction.

No. Dextego is designed for individuals and teams, including:

• Individual sellers
• Founders and executives
• Sales managers
• Department Team leaders
• HR, People Ops
• New hires and onboarding talent
• Customer-facing teams handling high-stakes conversations

You can start on your own and scale later.

Use Dextego:

• Use Dextego right before and during critical moments.
• Before a discovery call or important meeting
• When you're unsure about the buyer's communication style or motivation
• During discovery, when conversations stay surface-level
• Before handling objections or entering a negotiation
• When deals stall, buyers ghost, or follow-ups don't land
• When you feel stuck, unprepared, or under pressure
• Dextego helps you show up clear, confident, and buyer-aware.

It's designed for the moments right before you show up.

Dextego is not a good fit for teams looking for passive training, generic scripts, or a “set it and forget it” enablement tool. If your organization doesn't believe in coaching, feedback, or continuous improvement, Dextego will feel uncomfortable, because it makes gaps visible. It's also not designed for companies that want AI to replace human accountability or avoid investing in their people.

Most users feel value immediately and see measurable behavior change within the first two weeks. Early wins typically show up as stronger discovery calls, better objection handling, and increased confidence. Pipeline impact follows shortly after. Teams usually see faster ramp time and improved deal progression within the first 30 to 60 days.

No. Dextego makes human coaching better. It handles repetition, preparation, and feedback at scale so managers can focus on judgment, motivation, and strategy. Teams that try to replace leadership with AI fail. Teams that use Dextego to amplify great managers win.

Dextego analyzes publicly available digital signals across sources like LinkedIn, websites, interviews, podcasts, blog posts, company content, and other online footprints as well as internal CRM context when available to build highly accurate communication and personality models for buyers.

While the LinkedIn extension operates within LinkedIn, the intelligence layer goes far beyond LinkedIn data alone. By combining external public information with internal sales interactions such as CRM notes, past conversations, and deal history, Dextego creates a dynamic profile of how a buyer communicates, makes decisions, responds to messaging, and navigates purchasing conversations.

The platform predicts communication style, personality traits, likely objections, motivational drivers, and the most effective ways for sellers to engage each prospect. This enables teams to tailor outreach, positioning, and sales strategy with significantly greater precision.

In some cases, limited public footprint can reduce the amount of available insight — this is more common with certain professional groups such as doctors or individuals with minimal online presence. However, for the vast majority of B2B buyers, there is a substantial amount of publicly accessible behavioral and communication data available. Dextego's models are designed to synthesize these signals with a high degree of accuracy, helping sales teams better understand the human dynamics behind every deal.

The benefits of AI role playing with Dextego are numerous and highly personalized:

• Tailored to real pipelines: Role plays are based on sellers' actual deals and specific buyers, ensuring relevance and immediate applicability.
• Multi-format flexibility: Exercises can be audio, video or text-based, accommodating different learning styles and scenarios.
• Comprehensive analysis: Dextego's AI analyzes facial expressions and other non-verbal cues, providing insights beyond just words.
• Targeted feedback: The platform offers specific feedback on strengths and areas for improvement, enabling continuous skill enhancement.
• Buyer-centric communication: Sellers learn to speak their buyers' language, adapting their style to each unique prospect.
• Value proposition mastery: Practice explaining value propositions based on individual buyer needs and wants, increasing relevance and impact.
• Personality adaptation: Utilization of DISC profiles helps sellers understand and adapt to different personality types.
• Accelerated deal cycles: By improving communication and trust-building skills, sellers can shorten sales cycles.
• Trust building: Focused practice on rapport-building techniques enhances the seller's ability to establish trust quickly.
• Continuous improvement: Regular, personalized role-playing leads to ongoing skill development and increased sales effectiveness.

Dextego personalizes coaching based on:

– your communication style, strengths, and blind spots
– your buyer's psychographics
– your real conversations, dynamics, and tone

Feedback is generated through real-time analysis of your interactions with Dextego's AI coaches, using proven coaching frameworks, sales best practices, and your company's own knowledge base and methodology.

The more you use Dextego, the smarter and more relevant the coaching becomes.

Dextego uses public and consent-based data such as LinkedIn profiles, Google searches, meeting recordings, and CRM interactions to understand how buyers think and communicate. The system analyzes language patterns, tone, pacing, and behavioral cues using NLP and speech analysis models. These features are mapped to established frameworks like DISC and OCEAN, creating detailed psychographic profiles for each buyer and providing a compatibility ration between the buyer and sellers communication preferences and then delivers communication strategy tips in context of the sales cycle. Unlike generic tools that rely only on static LinkedIn data, Dextego combines real conversational behavior with public data, resulting in far higher accuracy and contextual relevance. The model continuously refines itself as more meetings and interactions are processed, building a living, evolving profile rather than a one-time assessment. These insights feed directly into Dextego's AI Coaching Engine, which translates personality traits into real, actionable guidance, how to open a call, handle objections, and adjust communication style. The result is personalized, psychology-driven coaching that improves trust, adaptability, and close rates across the sales process.

Dextego is built on the idea that great professionals need more than just information. They need motivation, confidence, reflection, practice, and real-time guidance.

Each AI coach supports a different moment:

• Esther fuels your mindset
• Tego sharpens your execution
• Finn delivers expertise on demand
• Arden shapes better leaders

Together, they make sure you're never navigating growth, leadership, or selling alone.

Esther is your motivational coach, grounded in positive psychology. She's designed to keep you engaged, focused, and growing. Esther offers encouragement, mindset tips, and confidence boosts tailored to your journey. Whether you're hitting a slump or celebrating a win, Esther helps you stay aligned with your goals and energized for what's next.

Tego is your go-to AI roleplay across the entire sales cycle. From cold calls to renewals to high-stakes negotiations, Tego simulates realistic buyer scenarios so you can practice and refine your approach. He adapts to your pipeline, product, and deal stage to help you show up prepared every time.

Finn is your knowledge expert. Trained over 200+ years of human wisdom and your organization's internal knowledge base, Finn answers tactical and strategic questions in real time. Whether you're stuck on objection handling, pricing, or positioning, Finn gives you instant, context-aware answers so you can move forward with confidence.

Arden is your leadership coach. He helps you think clearly, prepare for difficult 1:1s, and reflect before you act. Arden focuses on long-term growth, better decision-making, and building sustainable leadership habits, not just short-term performance.

1) Coachability Score

Measures a seller's openness to feedback, improvement over time, and engagement with learning opportunities. Reflects growth mindset and adaptability.

2) Pitch Precision Score
Assesses how accurately a seller communicates the core messaging, value propositions, and objection handling based on their company's playbook and content.

3) Communication Confidence Index
Evaluates verbal and nonverbal presence during pitches and roleplays (tone, clarity, pacing, and delivery) to reflect executive presence and confidence.

4) Buyer Fit Score
Matches a seller's style to a buyer's behavioral profile using DISC, OCEAN, and communication preferences. Helps tailor outreach and conversations to increase trust and resonance.

5) Skill Progression Score
Tracks improvement across core sales competencies (e.g., discovery, negotiation, closing), measuring how sellers evolve through continuous learning and roleplay.

6) Influence Score (Powered by the SWAT Sales Method)
Quantifies a seller's ability to influence decision-makers using SWAT principles. This score reflects how strategically a seller can navigate complex B2B sales conversations to drive action and urgency.

Dextego's buyer personality predictions are directionally accurate and improve over time. They are not labels, they are probabilistic models built from language patterns, tone, pacing, behavioral signals, and public data. The goal is not perfection, it's advantage. Even partial accuracy meaningfully improves how sellers open conversations, build trust, and adapt in real time. Accuracy increases as more interactions are analyzed, meaning when internal data from recordings and notes/emails are taken into account.

Dextego's roleplays are intentionally uncomfortable in the right way. They simulate real buyer pressure, objections, pacing, and ambiguity rather than scripted perfection. Because roleplays are generated from actual ICPs, deals, and behavioral models, sellers consistently report that real calls feel easier after practicing in Dextego.

Dextego shortens ramp time by giving new hires immediate, consistent coaching without waiting for manager availability. Sellers practice real scenarios daily instead of learning passively. This reduces frustration, increases confidence, and accelerates time to first win. Over time, this leads to lower attrition because people feel supported, not abandoned.

An ideal knowledge base is not just a storage folder full of documents. It is a living system that trains sellers, reinforces best practices, and gives reps instant access to the right answers at the right moment.

A strong knowledge base should include:

• Your sales playbook
• Product messaging and positioning
• FAQs and objection handling
• Competitive intelligence
• Customer case studies and success stories
• Pitch decks and presentations
• Pricing and packaging information
• Industry specific use cases
• Discovery questions and call frameworks
• Recorded calls and examples of great conversations
• Internal processes and escalation paths

The goal is consistency. Every SDR and AE should be able to quickly find accurate information without guessing, asking managers repeatedly, or giving inconsistent answers to prospects.

At Dextego, we recommend uploading your sales playbook, FAQs, presentations, and any supporting information such as case studies or customer stories that sellers might need during conversations. This allows SDRs to train on real company knowledge while also giving sellers a reliable source to reference whenever they have a question. Instead of relying on memory, they can instantly see the information, read it, and answer confidently and accurately in real time.

The Dextego AI-powered playbook is built by combining expert sales frameworks with your company's ICP, messaging, sales process, and battlecards. You give Dextego the raw inputs by speaking to our AI-powered input form. Human experts refine these inputs, then Dextego encodes them into the coaching platform so sellers practice daily through AI roleplays and feedback. Admins get dashboards showing where sellers need support, turning the playbook from a static PDF into a living, reinforced system that shortens cycles, speeds ramp time, and lifts win rates.

What you should expect to provide to get the best playbook:

• Clear ICP and current messaging (examples of outreach, discovery scripts).
• Your current sales process and any competitive battlecards you use.
• Typical customer success/expansion motions and KPIs you care about.

Providing these speeds up customization and makes the AI coaching accurate.

Dextego's AI-powered playbook incorporates your ICP and messaging framework, go-to-market strategy, full sales process, competitive battlecards, and customer-success and expansion plays. All customized and delivered as a dynamic, coachable system. You can see an example here.

Dextego allows you to upload and integrate a wide range of sales and enablement content to fully tailor the platform to your organization. This includes:

• Sales Playbooks – Strategies, messaging frameworks, and call structures.
• Objection Handling Guides – Common objections and approved responses.
• Email and Call Scripts – Outreach templates and talk tracks by deal stage.
• Product and Feature Sheets – Key value props and competitive differentiators.
• Battlecards & Competitive Intel – Competitor-specific positioning and responses.
• Training Materials – PDFs, videos, or decks used in onboarding or coaching.
• Case Studies & Success Stories – Proof points that sellers can use in pitch practice.
• Buyer Personas – Ideal customer profiles and behavioral insights.
• Knowledge Base Articles – Internal docs and FAQs that Finn can reference.

Once uploaded, Dextego's AI agents (Esther, Tego, Finn, and Arden) use this content to deliver hyper-relevant coaching, feedback, and answers that reflect your team's voice, process, and priorities.

We consistently strive to stay ahead of the curve. Dextego combines AI with human input coming from our Subject Matter Experts. The content they provide is regularly updated to reflect the changing demands of the world, ensuring that our users always engage with relevant and timely scenarios.

Dextego is built to evolve. When your sales methodology, messaging, or playbook changes, the platform updates with it. Coaching, roleplays, and scoring recalibrate automatically so sellers are always practicing the current version of how you sell, not last quarter's process. Similarly end users can always change their personal goals i.e. improve discovery skills.

Yes. Dextego adapts based on your ICP, deal complexity, sales cycle length, and buyer type which you configure during onboarding. A transactional SMB sale and a multi-stakeholder enterprise deal trigger different coaching, roleplays, and feedback. The platform is designed to flex across industries because it learns from your inputs, your content, and your real conversations, not from generic assumptions.

You will be able to save countless hours of coaching your team by enabling them 24/7. Below are some of the benefits you will experience:

• Methodology Integration: Seamlessly upload and tailor sales methodologies such as MEDDIC, BANT, or Challenger to align with your organization's unique approach and goals.
• Accelerated Sales Onboarding: Rapidly ramp up new sales hires with on-demand AI coaching, reducing time-to-productivity and ensuring consistent training quality.
• Personalized Skill Development: Create customized career growth plans for existing teams, focusing on individual strengths and areas for improvement to maximize performance.
• Scalable Global Coaching: Deliver individualized coaching to sales teams worldwide without the need for additional headcount, ensuring consistent quality and cost-effectiveness.
• Agile Content Updates: Swiftly deploy updated sales pitches and new product launch information across the platform globally, maintaining alignment and messaging consistency.
• Stakeholder Complexity Navigation: Shorten sales cycles by equipping representatives with strategies to effectively manage and influence multiple stakeholders within target accounts.

Admins have access to a dedicated admin panel with individual and team-level performance metrics. Dextego automatically generates performance scorecards that highlight strengths, blind spots, and development areas, helping managers quickly identify who's excelling and who needs coaching. The dashboards allow managers to:

• view performance in the context of opportunity stages and upcoming meetings
• track the impact of coaching on deal progression and time spent in each pipeline stage

Dextego provides a dedicated Customer Success Manager for enterprise plans to support onboarding and ensure a smooth start. If needed, we offer personalized 1:1 training sessions to help your team get up to speed quickly. For ongoing support, there's offline assistance available via email, and/or Slack plus online, self-paced training resources.

Yes, there is a standard upload limit per file, but this can be adjusted if you upgrade to a higher-tier plan.

No. Dextego is a coaching platform, not a surveillance tool. It does not “spy” on employees or evaluate them behind the scenes. Coaching happens in practice environments and consent-based interactions. The goal is development, not punishment. Dextego creates clarity and growth, not fear. When users use the Motivation AI Coach (Esther), managers can't see user conversations.

Employees can see their own feedback, insights, and scores. Admins see aggregated performance trends, development areas, and progression metrics. Admins do not see private practice conversations or raw responses unless explicitly enabled. Transparency and psychological safety are core design principles.

Dextego should inform performance conversations, not replace human judgment. Its scores and progression data provide objective signals around skill growth, coachability, and readiness. Used correctly, it supports fairer, more evidence-based development discussions rather than one-off opinions.

Dextego supports integrations with CRM systems, LMS platforms, Google Calendar, Outlook, LinkedIn, and Sales Navigator.

Additional integrations are continuously being added.

Dextego's Chrome extension delivers real-time, in-the-flow coaching directly inside your sales tools—like LinkedIn—so help shows up exactly when you need it. When you view a prospect's profile, Dextego instantly surfaces behavioral insights including DISC and OCEAN personality traits, communication preferences, key motivators, likely objections (and how to handle them), tailored talking points, rapport-building tips, and the buyer's decision drivers. The result: outreach that's personalized to how each buyer thinks and decides. Dextego also provides contextual guidance and one-click access to roleplay scenarios, helping you prepare smarter and engage more effectively without ever switching tabs.

Dextego values user privacy and is transparent about data collection and usage. The website's content is safeguarded by intellectual and proprietary rights, and users are prohibited from unauthorized alterations. Personal data such as names and contact details are collected for service provision, and inquiries can be directed to support@dextego.com. Admins have anonymous access to the employees' data including questions and responses, but they can see their scores to track progress over time.

Your data is safe as we follow Data At Rest Encryption (DARE) and have a double layer encryption for the client (first layer is Auth0 and second is proprietary for the type of data we push). Lastly, we have fully managed cloud and rotating keys.

At Dextego, we take data privacy seriously. We want you to know that we are fully committed to safeguarding your information. We never sell data, and we do not engage in hidden or forced data collection practices. Your trust is paramount to us, and we have stringent measures in place to ensure that your data remains secure and confidential.